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Featured Announcement

January 16, 2025
Last Mile Innovation 2025 report - CALL FOR SUBMISSIONS!

Greetings to all last mile Innovators and Industry Leaders! After the success of the European Green Last Mile Market Study, Last Mile Experts are thrilled to announce the 2025 Last Mile Innovation Report—a landmark report spotlighting the latest trends, innovations, and sustainability efforts in last-mile delivery worldwide. The report, available free of charge thanks to […]

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Published Articles

March 19, 2025
Clash of the Titans in Lockerland?

At last week’s FY24 results presentation, Allegro announced a strategic shift in its logistics approach in Poland. The key elements include:  Increased Control Over Deliveries – Allegro managed logistics for 24% of its parcel volumes in Q4 2024, prioritising cost efficiency and reliability.  Rising Costs for Deliveries via InPost – Due to contractual indexation, InPost […]

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March 4, 2025
How consumer insights and NPS propel CEP players to market leadership

The logistics industry is evolving rapidly and, in an increasingly competitive environment, understanding the consumer has never been more critical. Companies operating in the courier, express and parcel (CEP) sector must adapt to shifting consumer preferences, technological advances and the growing demand for seamless delivery experiences. One of the most powerful tools for achieving this is the net […]

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January 16, 2025
Last Mile Innovation 2025 report - CALL FOR SUBMISSIONS!

Greetings to all last mile Innovators and Industry Leaders! After the success of the European Green Last Mile Market Study, Last Mile Experts are thrilled to announce the 2025 Last Mile Innovation Report—a landmark report spotlighting the latest trends, innovations, and sustainability efforts in last-mile delivery worldwide. The report, available free of charge thanks to […]

Read More
January 10, 2025
Out-of-Home Delivery in Europe 2025 report - call for submissions!

The Last Mile Experts team, in partnership with InPost, warmly invites you to contribute to the fifth edition of our acclaimed Out-of-Home Delivery in Europe report. This year’s focus is on showcasing the latest data and insights into the growth of PUDO (Pick-Up, Drop-Off) points and APMs (Automated Parcel Machines)—the backbone of sustainable last-mile delivery […]

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Workshops with Last Mile Experts

Pudos and lockers

Unlock the future of last-mile logistics with PUDO and parcel locker networks, the game-changer for seamless e-commerce delivery. Join Marek Różycki in an interactive seminar to discover how to optimize networks, leverage cutting-edge locker technology, and revolutionize first-time delivery success.
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Under­standing Amazon

Master the last mile by understanding Amazon, the ultimate disruptor in e-commerce logistics. Join Marek Różycki’s interactive workshop to uncover Amazon's strategies and learn how to align or compete with the world’s leading e-commerce powerhouse.
I'm interested

Perfecting the Last Mile delivery

Prepare for the inevitable challenges of last-mile delivery with insights from Mirek Gral, a seasoned UPS expert. Discover strategies to navigate surging parcel volumes, rising costs, and growing customer demands while staying competitive in an evolving e-commerce landscape.
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Interactive delivery management

Master Interactive Delivery Management (IDM) to deliver exceptional customer experiences and operational efficiency. Join Damian Jarosz to explore best practices for designing and implementing IDM, ensuring flexible, cost-effective, and customer-centric delivery solutions.
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Perfecting the Last Mile procurement

Optimize your procurement process and turn it into a competitive advantage with insights from Grzegorz Krupa. Join this interactive workshop to master strategies for building a resilient, cost-effective procurement system that thrives even in times of inflation.
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Winning Last Mile Product & Customer Experience (CX). 

Unlock the secrets behind InPost’s last-mile CX success and revolutionize your delivery network. This exclusive workshop provides actionable strategies, proven techniques, and ready-to-use tools to enhance customer acquisition, retention, and network performance for a competitive edge in the last mile.
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Develop your last mile advantage

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What our clients say

  • “The out of home workshop was amazing! It allowed us to see this important and strategic topic in a completely new light, helping us give a step back and define our roadmap for 2024 in order to develop the OOH network for OXXO.  We really appreciated LME’s expertise and interactive approach.  Marek’s knowledge on the subject is something to take advantage of… and his enthusiasm for capitalising OXXO’s opportunities was infectious"

     

    E-Commerce Services Manager
    OXXO Group, Mexico, October
  • “The out of home workshop allowed us to “dive deep” into this topic and have a sanity check on our ideas and plans. This workshop helped us align different areas of the company in order to create a strategy that enhances OOHD. We really appreciated LME’s interactive approach and felt that Marek’s knowledge of this space was unparalleled.I can wholeheartedly recommend this workshop to anyone interested in developing their Out of Home last mile."

     
    Vicente Joaquin Contreras Gayani
    BlueExpress, Chile, December
  • Very interactive (well hosted Marek and Ian!) and useful workshop. Definitely a good place for finding new industry contacts, fresh ideas and insights about global trends and challenges in our industry. Parcel lockers (in combination with PUDOs) are definitely the way to forward managing the growing parcel volumes and I’m looking forward to the next workshop already.”

     

    Sander Privits
    Head of Technology Export, Omniva
  • “It was a deal breaker if you didn't get to this workshop. You would have missed out on high quality, up-to-date information that was easily communicated. I found the interactive polling of answers to important industry questions revealing, especially as the input was from respected industry people and thought leaders in the room. Marek and Ian, thanks for providing this opportunity.”

     

    Kim Kake
    Founder, My Parcel Locker
  • “Simply put – I cannot thank you enough, for your amazing presentation. You shook the place up for us and I have had nothing but positive feedback.”

     

     

    David McLean
    Founder & CEO Hubbed (Australia)
  • “I had the privilege of attending an operational workshop with my team recently, and I must say it was very insightful for us. Mirek is an expert is his field and clearly understands the challenges and opportunities that operational teams face daily. Throughout the workshop, we were provided with a wealth of practical insights that we could immediately apply to our work. The sessions were interactive and engaging, and Mirek’s expertise was evident in the quality of the content and the clarity of delivery.”

     

    Miha Jagodic
    Founder & CEO
  • "During our collaboration, we greatly valued Marek’s deep expertise in the post, parcel, and express sector. The insights shared were instrumental in helping us reassess our current strategies and provided inspiration for future developments."

     

    Rolandas Zukas
    CEO of Lithuanian Post

  • “Last Mile Experts organized a workshop at KEBA HQ that focused on out of home delivery solutions. Marek presented best practices and case studies, offered practical advice, and provided recommendations on how we could create new businesses opportunities with current and new customers. The workshop provided us with valuable insights that we will be able to apply to our business both in the short and long term. All in all, I highly recommend this workshop and especially Marek’s advice to any organization looking to increase both their market share and share of wallet.”

    Cesar Lapuerta, MS
    Sales Director Western and Southern Europe
    Logistics Automation
    KEBA Handover Automation GmbH

  • “The parcel lockers and PUDOs workshop was one of the highlights of Parcel+Post Expo with some really interesting and thought-provoking content from Marek and Ian, followed by a great interactive workshop with Posts, parcel carriers and solution providers from all over the world. It was also a great opportunity to meet some new people with an interest in OOH delivery.”

     

    Mike Richmond
    Chief Commercial Officer, Doddle

  • “This workshop was a real plus for me: Not only were there two top professionals, talking about a company they showed to know extremely well, but the content was transferred with high level technical equipment and in a way that kept you interested throughout the session. Both having a great sense of humour added to the value, so I could attend the workshop and take away a lot of learnings, while having a great time as well. I highly appreciated this workshop and can recommend it to anyone in the e-commerce world.”

     

    Anton Steinberger
    Head of Delivery Experience, zooplus AG

  • “Marek and Ian’s workshop was in two parts, the first was a very useful, insightful presentation from Marek about Amazon, its logistics programme and modus operandi. It is unusual, but refreshing, to get this level of insight. “The second half was a thought-provoking workshop on how to work with Amazon – if you can’t beat them, join them. It was a well-structured framework put together by Marek and Ian, which generated a lot of useful debate and approaches to consider.”

    “All in all, an excellent afternoon, facilitated by two very knowledgeable and engaging hosts.”

    Steve Bolton
    Business Development Director, Doddle

  • “Excellent insight into PUDO networks from the key players in the market coupled with knowledgeable hosts and ‘real-life’ challenges. Well organised and thought-provoking workshop.”

     

    Justine Clark
    Industry Marketing Manager - Transport and Logistics

  • “Thank you very much for the interesting breakout session and workshop on ‘Understanding Amazon’. It was a perfect idea to spend some time with this important topic and to deepen it in an interactive workshop.”

     

    Andreas Geist
    Siemens Postal, Parcel & Airport Logistics

  • “Great workshop and insights!”

     

     

    Umut Aytekin
    General Manager, Hepsiexpress

  • "Thanks for the great content and team interaction you provided at your recent Lockers/PUDO workshop in Amsterdam. I’m reflecting upon the full page of innovative ideas that I wrote down from your workshop and will now work even harder on implementing these changes."

     

     

    Kim Kake
    Owner, My Parcel Locker Australia

  • “I had the privilege of attending an operational workshop with my team recently, and I must say it was very insightful for us. Mirek is an expert is his field and clearly understands the challenges and opportunities that operational teams face daily. Throughout the workshop, we were provided with a wealth of practical insights that we could immediately apply to our work. The sessions were interactive and engaging, and Mirek's expertise was evident in the quality of the content and the clarity of delivery.”

     

    Alin Abalasei
    Country Manager Romania, Sameday

How to develop your last mile advantage?

GUIDED SUPPLIER SELECTION

PERFECTING PUDO AND PARCEL LOCKER NETWORK

SOFTWARE SELECTION

PARCEL LOCKER SELECTION

Harness executive expertise from the premier network worldwide

Four simple steps for your success

The last mile is changing fast and you need to keep up!

“I had the privilege of attending an operational workshop with my team recently, and I must say it was very insightful for us. Mirek is an expert is his field and clearly understands the challenges and opportunities that operational teams face daily. Throughout the workshop, we were provided with a wealth of practical insights that we could immediately apply to our work. The sessions were interactive and engaging, and Mirek’s expertise was evident in the quality of the content and the clarity of delivery.”
While each user group (Customers, Merchants and Carriers) benefit from a different value proposition, automated parcel machines and PUDO’s are central to each of them and can be expected to become more important over time. Much of the Covid-19 acceleration in e-commerce is likely to last and B2C parcel volumes in the EU and Great Britain will reach more than 20 billion pieces in 2025 in our base-case scenario. However as a result of the pandemic parcel growth performance is not uniform across the EU, and OOH delivery networks do not seem to be optimised at this stage yet.

Meet our Customers and Partners

  • While each user group (Customers, Merchants and Carriers) benefit from a different value proposition, automated parcel machines and PUDO’s are central to each of them and can be expected to become more important over time. Much of the Covid-19 acceleration in e-commerce is likely to last and B2C parcel volumes in the EU and Great Britain will reach more than 20 billion pieces in 2025 in our base-case scenario. However as a result of the pandemic parcel growth performance is not uniform across the EU, and OOH delivery networks do not seem to be optimised at this stage yet.
  • Leaders in Logistics: Last Mile brings together senior leaders and decision-makers committed to making deliveries faster, streamlined and sustainable. This is THE e-commerce logistics conference where carriers and retailers revolutionise the future of delivery. Join us at Twickenham Stadium in London on 9 October 2024.
  • Parcel+Post Expo provides an opportunity for postal operators, couriers, e-fulfilment companies, cross-border shippers and delivery companies to debate current issues and develop B2B relationships on a global scale. With more than 3,000 people attending each year from more than 100 countries, Parcel+Post Expo is the global meeting place and industry networking event of the year.

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