About Us

Find out more about the Last Mile Experts
A Greener, Smarter Last Mile
Last Mile Experts is more than just a consultancy; we cultivate a shared passion for a superior, smarter, and more sustainable last mile. Each of us possesses hands-on knowledge, and we truly mean it – our team are meticulously chosen C-level executives from across the globe. We are practitioners, providing immediate and valuable input across strategy, product design, technology, hardware development, and absolutely unique competences in last mile strategy execution and customer experience.

Last Mile Experts is about

  

EXPERIENCE AND KNOWLEDGE

Our experts have the necessary know-how, resulting from years of experience in the CEP industry.

  

COMMITMENT

We believe that only full commitment can bring success, so we devote ourselves fully to our clients' projects.

  

ANALYSIS

We conduct in-depth analysis of operational processes, taking into account the specificity of a given enterprise. They result in recommendations of specific solutions together with the implementation program.

  

FLEXIBILITY

For the duration of the project, Last Mile Experts becomes part of your company. We adapt to your processes and structures.

  

INNOVATION

We are constantly looking for new solutions. We have a great understanding of the processes in the CEP industry and know the future technologies dedicated to the „last mile“.

  

ETHICS

Because we believe that the basis for effective cooperation is trust, we always maintain the highest ethical standards.

International reach via regional partners

Our office is based in Warsaw, Poland but we are mobile and have partners in several worldwide locations. Every member of our team has several decades experience in last mile logistics and or e-commerce.

LME’s preferred model for co-operation is a participative one in which we do not disenfranchise local management but, wherever possible, work with them to develop optimal strategies or operational execution.
Several hundred years industry experience within our core team
Direct experience in most countries in Central and Eastern Europe as well as the US, France, Nordics and the UK
Direct experience in e-commerce last mile with major players such as Amazon.com
Very specialist skills such as pricing, route optimisation or sort centre planning

Our mission

Our mission is to leverage our specialist expertise to empower our clients in achieving not only groundbreaking strategic and disruptive advancements but also the numerous incremental, yet impactful improvements gained from years of experience. We are passionately customer-obsessed, recognising that our ability to deliver the best client experience hinges on assembling, training, and inspiring an exceptional team.

True customer obsession drives us to attract and retain top-tier specialists, offering them the opportunity to tackle the most complex and demanding business challenges in their fields of expertise. This commitment ensures that we deliver unparalleled specialist knowledge, seamlessly paired with a uniquely superior customer experience.

Our values

We never compromise our standards and:
Put client interests first
Always maintain the highest ethical standards
Preserve client confidence and avoid conflicts of interest
Treat client costs as though they were our own
Seek to create real performance improvement:
Wherever possible engage our client’s team to generate tenable and lasting solutions
Never be frightened to promote innovations and truly disruptive models
Use our network of specialist contacts to deliver the best service
Build enduring client relationships based on total customer obsession
Create an unrivaled environment for exceptional people:
We really care about our team and always seek to set them up for success
Constructive criticism is an everyday event at LME
Only motivated and empowered people will deliver the best results so we never rest in ensuring these values are maintained

We support you from beginning to end.

Audit

we offer a rigorous and analytical review of your operations to uncover hidden pinch points and untapped opportunities

Strategy

we apply leading-edge thinking to your operations, creating new options but always in tandem with you

Implementation

we partner with you to take your business strategy from boardroom vision to on-the-ground reality

Benchmarking

we can provide both quantitative and qualitative performance data on best-in-class business operations, customer service and market trends

IT project management

we support search, procurement and project management for development and implementation of bespoke applications for the CEP industry

Reports

we offer industry reports focusing on the last mile and associated areas such as ecological issues and dedicated CEP reports according to individual customer’s needs

Mergers & Acquisitions

we support investors or carriers make some of the best deals in the industry

Design & innovation

we help to design new systems, processes and infrastructure and are always ready to suggest innovative and disruptive ideas

Sustainability

we develop your team and equip them with the skills to ensure that the improvements we make are sustainable

Pricing Management

we support implementation of best practices in pricing management to help our clients grow revenue and increase return on sales

Workshops

we can conduct specialised workshops in the broad area of last mile delivery and development strategies for those developing their own activities in this area

Business contacts

Thanks to many years of work on international markets, our team has a vast network of contacts in courier companies, postal operators, manufacturers of hardware and software solutions.

The latest trends in CEP

Experience gained in global markets has given us great knowledge of the latest trends and solutions for optimising CEP processes.

Last Mile consultancy in an international environment

OUR TEAM

CLAES OSTERBERG

HONORARY CHAIRMAN
Our Honorary Chairman, Claes Osterberg is a highly experienced leader with several Board roles and wide ranging logistics experience with Du Pont, Swedish Railways, Sweden Post and GeoPost/DPD. He has proven himself to be an inspirational leader and person of impeccable integrity. Much of what we do is based upon the values he has shared with our Managing Partner while he was his manager and mentor at DPD group.

MAREK RÓŻYCKI

Managing Partner
Managing Partner with extensive expertise advising clients on strategic and commercial matters, particularly in e-commerce, with a specialisation in PUDO solutions and lockers, as well as M&A activities. A dynamic leader with a track record of building and transforming organisations, he was a founding member of the start-up teams for DHL, Coopers & Lybrand, Allied Domecq, and Monsanto in Poland and Ukraine.
Marek conceived and co-founded Masterlink Express, which later became DPD Polska, establishing one of the first local CEP companies in Poland. Under his leadership, it grew into a market leader, setting benchmarks for innovation and service excellence in the logistics and courier industry.
Later, as CEO of GeoPost CSEE, he successfully unified 16 countries under the DPD brand, driving regional growth and integration. Until 2015, he served as VP of Amazon Logistics EU, playing a pivotal role in scaling operations across Europe. Recognising the transformative potential of InPost early on, he was instrumental as part of Advent’s deal team and later served on the Supervisory Board, helping shape the strategy that positioned InPost as a leader in the out-of-home delivery space.

MIREK GRAL

Vice President
More than 30 years in courier business starting as a courier, managing several projects in Poland and abroad, and finishing as COO for UPS Poland. While at MS Stolica, he has worked with several companies including OCS, Airborne Express, Fedex, Aramex and GDA. In 2005 Mirek joined UPS following the acquisition of Stolica. As an Industrial Engineering manager, he coordinated the integration of the networks, including operational procedures and systems implementation.

CAMELIA FINU

Partner, Romania
For 30 years in the courier industry, Camelia has developed important projects in large companies, such as DHL, where she managed to develop GTWs network in Romania, develop and implement operations optimization processes, develop and launch new products at the regional level, but above all to build teams of people motivated and directed towards continuous performance. In Cargus Romania, she led projects to increase the efficiency and operational performance of the home delivery network, laid the foundations of the OOH network, led projects to digitize delivery processes, as well as customer interaction. With strong competencies in cost control, strategic planning, and business development, Camelia has been pivotal in establishing and refining delivery networks to adapt to the evolving demands of the logistics industry.

GREGOR GOWANS

Editor of Publications, Poland
Gregor, our Editor of Publications, brings a wealth of media experience to the Last Mile Experts team. Formerly the Editor of Trans.INFO’s English-language service—Europe’s most-visited transport and logistics news platform—he has an extensive background in reporting on the last mile and parcel delivery sector. Prior to entering the industry, Gregor founded Wrocław Uncut, a popular online magazine and travel guide that earned him recognition as one of Wrocław’s top creatives in 2017. A devoted follower of the parcel delivery landscape, Gregor oversees numerous content initiatives at Last Mile Experts, including the Last Mile Brief newsletter and the Last Mile Prophets video podcast.

MIROSŁAW JAŃCZYK

Partner, Poland
Experienced COO with international experience in courier companies. Involved in building operational solutions and through strategic and operational insights, focusing on technology and leadership. Advises clients on processes, projects, warehouse operations, last mile and first mile. He has held senior management positions at DHL. InPost , Most of his projects and activities took place in Central, Southern and Eastern Europe.

DAMIAN JAROSZ

Partner, Poland - Europe
Advises clients on processes, projects, operations and Client’s/User’s Experience of IT tools. He hold senior managerial positions in DPDgroup (2004-2020) and Raben Group (1998-2003). The majority of his projects and activities took place in 10+ countries of Central, Southern and Eastern Europe as well as BeNeLux, France and Switzerland.

TONY JASIŃSKI

Partner, Canada - North America
Tony Jasinski began his career at Canada Post, where he managed key contracts for over 20 years, overseeing warehousing, distribution, and installation of operational equipment across the country. He went on to serve as Senior Director of Business Development at Metro Supply Chain Group, where he led eCommerce strategy and onboarded clients such as Zara. Tony then took on the role of CEO, launching InPost Canada Inc. to establish its last mile operations. He has also played a key role in expanding strategic partnerships at ECOM Logistics, focusing on growth initiatives in key markets, and helped clients transition to electric fleets during his time at 7Gen. Currently, Tony serves on the board of e24pod, supporting the development of open-access parcel locker solutions, and offers his North American expertise to Last Mile Experts. He is an innovator committed to enhancing customer experience and driving business growth, leveraging specialist last mile knowledge and deep understanding of the North American market.

GREG KRUPA

Partner, Poland - Europe
Advises clients on all operational and administrative matters, with a focus on logistics facility management and international logistics operations. Greg has more than 25 years of senior management experience, working in CEP operations, developing business for companies such as Kuhne and Nagel, Air Cargo Poland and DPD. As Administrative Director at DPD Poland, he has built or adapted over 60 logistics HUB’s and depots.

MONIKA RÓŻYCKA

Partner, Poland - Europe
Monika has extensive board-level experience in strategic marketing and business development, this seasoned senior manager excels in market planning, strategic marketing, and sales promotion. Her expertise extends to residential property development and management, making them a versatile leader with a track record of driving growth and success in various industries.

FELIPE TABILO

Partner, Chile - LATAM
Felipe is a professional with 11 years of experience in Postal Relations and International Cooperation, playing different roles such as negotiator, researcher, and advisor on Politics & Economic Development. Armed with a Master's in International Political Economy from the London School of Economics and a Master's in Political Science from the Pontifical Catholic University of Chile has consistently demonstrated a commitment to excellence. With a diverse skill set acquired through hands-on experience in multilateral educational and postal organizations, logistics companies, and government relations, Felipe has established himself as an expert in the field. As the Head of International Relations at Correos Chile, where his contributions were instrumental in developing the company's global positioning on multilateral and bilateral relations. From negotiating terminal dues agreements to leading the Chilean delegation in the UPU and PUASP, Felipe played a pivotal role in technical cooperation policies and stakeholder relationships.

GREG URBAN

Partner, UAE - Middle East
Greg is an expert on the last mile and supply chain professional. The previous head of the transport & logistics competency hub in PwC and the head of Marketing and Revenue Management in UPS. The expert in complex transformation projects from strategy to implementation with a special focus on digitalization, automation of processes and automation of last mile deliveries. Greg supported more than 15 parcel and postal operators in strategy, sales, network design, automation,.

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