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Last Mile Innovation 2025 report - CALL FOR SUBMISSIONS!

Greetings to all last mile Innovators and Industry Leaders! After the success of the European Green Last Mile Market Study, Last Mile Experts are thrilled to announce the 2025 Last Mile Innovation Report—a landmark report spotlighting the latest trends, innovations, and sustainability efforts in last-mile delivery worldwide. The report, available free of charge thanks to […]

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Out-of-Home Delivery in Europe 2025 report - call for submissions!

The Last Mile Experts team, in partnership with InPost, warmly invites you to contribute to the fifth edition of our acclaimed Out-of-Home Delivery in Europe report. This year’s focus is on showcasing the latest data and insights into the growth of PUDO (Pick-Up, Drop-Off) points and APMs (Automated Parcel Machines)—the backbone of sustainable last-mile delivery […]

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Perfecting your PUDO Network

The definitive and independent guide from Last Mile Experts E-commerce and, increasingly importantly, re-commerce are growing fast, and the success of any last mile carrier now hinges on being able to develop commercially tenable and customer centric out of home (OOH) operations due to their cost, operational efficiency (lack of alternative methods to offer tenable […]

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Perfecting PUDO & Parcel Locker Networks

The definitive and independent guide from Last Mile Experts E-commerce and, increasingly importantly, re-commerce are growing fast, and the success of any last mile carrier now hinges on being able to develop commercially tenable and customer centric out of home (OOH) operations due to their cost, operational efficiency (lack of alternative methods to offer tenable […]

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Last Mile Prophets

Expert knowledge tailored to last mile challenges.
Parcel theft, also known as porch piracy, has been making headlines in the UK and many other countries. This was especially the case during the pre-Christmas rush. Why is the issue still so prevalent, and what can be done to mitigate the problem? Gary Winter and Marek Rozycki discuss. #delivery #lastmile Last Mile Prophets is brought to you by Parcel Pending by Quadient. Quadient is the global leader in smart locker solutions for residential, retail, carrier, commercial, and university clients. With nearly 75 million packages delivered through Parcel Pending by Quadient package lockers annually, Quadient’s fast-growing global smart locker network delivers a safe, secure, and on-demand experience for parcel deliveries and returns.
Porch piracy continues to make headlines
According to Sky News, ahead of Christmas last year, Yodel had told clients including New Look, Gousto and eBay that it had been affected by a series of operational challenges. The report claims that Yodel experienced issues with lorries arriving outside their allocated slots due to hauliers and drivers taking up more lucrative delivery offers with other clients. Yodel, which was until recently owned by the Barclay Family, exchanged hands last year. Gary Winter and Marek Rozycki offer their thoughts. #delivery #lastmile Last Mile Prophets is brought to you by Parcel Pending by Quadient. Quadient is the global leader in smart locker solutions for residential, retail, carrier, commercial, and university clients. With nearly 75 million packages delivered through Parcel Pending by Quadient package lockers annually, Quadient’s fast-growing global smart locker network delivers a safe, secure, and on-demand experience for parcel deliveries and returns.
Yodel admits to difficulties as peak season capacity issues come into focus
A Virgin Media O2 Business survey has found that over 60% of British shoppers would stop shopping with a retailer if they charged a fee to return an online purchase. Commenting on the results, Mónica Mercado Páez, head of AI and data at Virgin Media O2 Business, said that retailers must consider how their return policies affect long-term loyalty. The survey comes as some retailers begin charging for returns due to their high cost. However, with shoppers potentially finding such charges a turn off, could out-of-home solutions be the low-cost return solution retailers turn to? Marek Rozycki and Gary Winter discuss. #delivery #lastmile Last Mile Prophets is brought to you by Parcel Pending by Quadient. Quadient is the global leader in smart locker solutions for residential, retail, carrier, commercial, and university clients. With nearly 75 million packages delivered through Parcel Pending by Quadient package lockers annually, Quadient’s fast-growing global smart locker network delivers a safe, secure, and on-demand experience for parcel deliveries and returns.
As retailers think twice about free returns, could lockers come to the rescue?
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