Privacy Policy

Who we are

Our website address is: https://www.lastmileexperts.com.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

We use the CookieYes plugin to manage cookies on our website. This plugin allows users to select which cookies they consent to use, except for those required for WordPress to function properly. Users can adjust their cookie preferences at any time through the CookieYes interface.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for one year. If you select "Remember Me," your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after one day.

Google Analytics is used to collect data to improve user experience and monitor website performance. However, it is only enabled after a user consents to cookies via the CookieYes plugin.

Embedded content from other websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that website.

Data Storage and Usage

We collect and store specific types of data to manage communication, subscriptions, and improve our services. Below is a clear breakdown of how we handle your data:

Contact Forms and Email Communication

  • Error Monitoring: Emails sent via Contact Form 7 are stored temporarily in the WordPress Database for seven (7) days for error monitoring purposes. This includes messages, email addresses, names, and company names. After seven days, the data is permanently deleted.

  • Mailbox Storage: Messages sent via contact forms are forwarded to our email address (CLICK_TO_REVEAL) and stored in the mailbox for communication purposes. We assume the sender expects a reply and retain the data accordingly.

  • reCAPTCHA v3: Our forms use reCAPTCHA v3 to protect against spam and abuse. This service collects interaction data to determine if submissions are from humans or bots. Refer to the Google Privacy Policy and Terms of Service for details.

Subscriptions (Last Mile Brief, Articles, and Reports)

  • Data Forwarded to Zoho: When you subscribe to the Last Mile Brief Newsletter, Articles, or Reports via Contact Form 7, your data (name and email) is sent to Zoho, our platform for managing email campaigns. This data is stored exclusively on Zoho’s EU-based servers.

  • Subscription Management: Each subscription type is managed independently. Unsubscribing from one type does not affect others. Once you unsubscribe, your name and email are immediately removed from the respective list.

  • Full Email Content Storage: The full content of emails sent via Contact Form 7 forms is also stored in Zoho for subscription-related purposes.

Business Data for Reports and Analytics

We collect and store the following business-related data to analyze and track the popularity of our content:

  • Email address domains

  • Email address top-level domains

  • Company names

  • Countries of residence

This data is used to improve our publications and tailor them to the interests of our readers and partners. It is stored in the WordPress Database.

  • Legal Basis: Legitimate Interests

  • Retention: Stored indefinitely for reporting and analytics unless a user requests deletion. Data is anonymized where possible.

We do not actively store the personalized prefix of email addresses (e.g., "john.doe" in john.doe@example.com) for analytics or reporting purposes. However, it may be retained:

  1. During the seven-day error monitoring period in the WordPress Database.

  2. In our mailbox (CLICK_TO_REVEAL) as part of direct communication with the sender.

We consider email domains, top-level domains, company names, and countries of residence to be non-personal data. However, if this data is determined to be personally identifiable, users may request deletion in accordance with GDPR.

Important: We only accept business email addresses. Private email domains (e.g., Gmail, Yahoo, Hotmail) are not accepted via our contact forms.

Last Mile Expert Supplier Directory

We maintain a Supplier Directory on our website to help users find and connect with relevant service providers. As part of this directory, we collect and store certain company information on our WordPress server. This includes:

  • Company Name (including legal status, e.g., Inc., LTD., AG, Sp. z o.o., etc.)
  • Year Founded
  • Main Company Contact E-mail Address (only one)
  • Company Website URL
  • Company Contact Telephone Number
  • Company LinkedIn URL
  • Optional YouTube Video URL
  • Company Description (Core Competence, Key Clients)
  • Business Segments & Sub-segments
  • Primary and Other Regions of Operations / Customer Support
  • Company Logo
  • Product Image for Showcase in the Directory

Note on Certain Fields (Contact E-mail and Telephone):

  • The “Contact E-mail Address” (e.g., john.doe@mycompany.com) and the “Contact Telephone Number” are not permanently stored in the WordPress database.
  • These fields are forwarded to Last Mile Experts (LME) via email for directory management and are only stored temporarily (up to 7 days) in WordPress for error monitoring purposes as described in "How long we retain your data" section of this Privacy Policy. We also add this email and contact number to our CRM system in order to keep track of people to contact in regards to the data submitted to our directory.
  • After 7 days, any record of these specific fields is deleted from the WordPress database. The data forwarded via email is retained according to our standard email usage practices.

By submitting your company information, you acknowledge and agree that the information (except for the specific contact email and phone fields noted above) will be stored on our server and displayed publicly in our Supplier Directory.

Summary of Data Handling

  1. Error Monitoring: Contact Form 7 submissions stored temporarily for seven days in WordPress Database.

  2. Zoho Storage: Subscription data (name, email) and full email content are stored in Zoho for subscription management.

  3. Business Data: Collected for analytics and reporting on content popularity in WordPress Database.

Who we share your data with

Data submitted via contact forms may be checked through an automated spam detection service.

Your data sent to Zoho (Name & E-mail) is stored exclusively within the EU, ensuring GDPR compliance.

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

  • Emails stored for error monitoring are retained for seven (7) days.

  • Data for subscriptions is retained until you unsubscribe.

  • Business data (domain, company name, country) is stored indefinitely for reporting purposes unless a deletion request is received.

What rights you have over your data

If you have an account on our website or have used our contact forms, you can request to:

  • Receive an exported file of the personal data we hold about you.

  • Request that we erase any personal data we hold about you.

This does not include any data we are obliged to keep for administrative, legal, or security purposes.

You also have the right to:

  • Restrict the processing of your data.

  • Object to specific types of data processing (e.g., marketing emails).

  • Request data portability for information provided directly by you.

To exercise your rights, please contact us at CLICK_TO_REVEAL.

Additional Notes on Legal Basis

  • Email Addresses and Names for Newsletter, Articles and Reports Subscriptions: Processed based on Consent.

  • Business E-mails for Contact Purposes: Processed based on Legitimate Interests for communication.

  • E-mail address Domain, E-mail address Top-Level Domain (TLD), Company Name, and Country: Processed based on Legitimate Interests for reporting and analytics.

  • Emails Stored Temporarily (7 Days): Processed based on Legitimate Interests for error monitoring.

  • Google Analytics: Enabled only with Consent through the CookieYes plugin.

 

Get in touch

    cross linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram