– UPS pilot with one retailer to hold deliveries, with the aim of delivering multiple parcels to one address
– Comparison with Amazon Day
– UPS missed opportunity with out-of-home delivery
– How UPS uses its out-of-home (PUDO) delivery network
– Is the USA an out-of-home market? Could it be?
– The role of technology in delivery options
– „Virtual” consolidation vs consolidating parcels at the delivery centre level
– Educating customers
– Home delivery for e-commerce
– Also… the mystery of Ian’s t-shirt!
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