Last Mile Experts

Parcel locker networks… it’s not only about location! Marek Różycki (Last Mile Experts) discusses the hugely important but seldom discussed aspects of setting up a parcel locker network: software and maintenance. In this episode we cover:
– Hardware is important, but so is software and servicing/support
– Lockers require regular servicing to ensure uptime
– Firmware and software
– Software that interfaces with carriers and e-commerce players
– Interactive Delivery Management (IDM)
– Interfacing with legacy delivery systems
– Maintenance and service level agreements (SLAs)
– National and multi-market parcel locker networks
– Responses to service failures
– Data links, and parasitic systems

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