Last Mile Prophets: what’s holding back Royal Mail?

What’s impacting on Royal Mail’s ability to compete in the parcels market? The Last Mile Prophets (Marek Różycki and Ian Kerr) look at #RoyalMail:
– Universal Service Obligations
– The modernisation investment programme
– Rico Back and engagement with the unions (CWU)
– Is engaging with stakeholders as important as investing in technology?
– The modern e-commerce delivery service
– Avoiding the fate of being the carrier of last resort
– Integrating with the Post Office network