Last Mile Experts

What’s behind the push for customers to collect meals ordered online from the restaurant? In the US it’s called curbside collection… some call it buy online pick-up in store (BOPIS)… but does it work for food orders? Marek Różycki (Last Mile Experts) and Ian Kerr (Postal Hub Podcast) discuss:
– What does the customer really want when it comes to food delivery?
– Factors influencing customer choice
– Cost savings of curbside collection over residential delivery
– Trip chaining
– In-house delivery options vs outsourcing
– Subscription services
– Platform charges

Postal Hub Podcast:
Last Mile Experts: