What’s behind the push for customers to collect meals ordered online from the restaurant? In the US it’s called curbside collection… some call it buy online pick-up in store (BOPIS)… but does it work for food orders? Marek Różycki (Last Mile Experts) and Ian Kerr (Postal Hub Podcast) discuss:
– What does the customer really want when it comes to food delivery?
– Factors influencing customer choice
– Cost savings of curbside collection over residential delivery
– Trip chaining
– In-house delivery options vs outsourcing
– Subscription services
– Platform charges
Postal Hub Podcast: http://www.thepostalhub.com/
Last Mile Experts: https://www.lastmileexperts.com/