This parcel peak will be like no other. It will be „make or break” for many posts and carriers alike. Last mile capacity will be a key issue – so here are some tips on what your peak plan should include to help keep your #lastmile business afloat, including:
– Strict FIFO (First In First Out) policy for any #parcels left in depot or undelivered and returned to depot
– Enough people resources, especially to cover PUD (Pick Up & Delivery) operations, and customer service during peak
– CAP agreements with key accounts on how many parcels (max) they can give and what happens if they seek to break this limit
– Crisis management plan with clear persons responsible for each type of issue and clear escalation rules
With Marek Różycki (Last Mile Experts) and Ian Kerr (Postal Hub Podcast).
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