– Surge in parcel volumes in reaction to lockdowns
– Slowdown in e-commerce growth as shoppers returned to bricks-and-mortar retail
– Capping e-commerce volumes and „pauses” on parcel collections
– Creating last mile capacity via out-of-home delivery options
– Efficiency of multi-parcel drops
– Example from InPost of how many parcels one driver can deliver
– Impact of illness on staffing in sorting centres
– Local fulfilment of orders
– Physical limitations of residential delivery
– Challenge to hire quality drivers for last mile delivery
– Giving customers visibility and control over their deliveries
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