Last Mile Experts

Recent research from the USA shows that convenience stores haven’t yet fully embraced delivery services. Ian Kerr (Postal Hub Podcast) and Marek Różycki (Last Mile Experts) discuss some of the findings in the „Last Mile Fulfilment in Convenience Retail” report from the NACS:
– 57% of #convenience retailers offering last mile fulfilment
– Comparisons with other markets, including Europe and Australia
– Partnerships in the last mile, including with #UberEats
– Using staff to make last mile deliveries
– goPuff
– Sharing profit, data, and control
– Different convenience store operating models
– Superfast #delivery from Yandex
– The importance of mobile in online retail
– Benefit of extending convenience store’s reach vs burden on store staff
– The importance of proximity
– Convenience stores and PUDOs… becoming (almost) post offices!

Download the research from the NACS:

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