Last Mile Experts

How can customers collect parcels faster from PUDOs? How can staff in retail businesses hosting a PUDO point be more efficient? Marek Różyki (Last Mile Experts) and Ian Kerr (Postal Hub Podcast) are joined by Michał Mierzejewski from Retail Robotics to discuss:
– What customers really want when they collect their parcels
– The importance of secure storage space for parcels
– Making money on handling parcels in a PUDO
– An example of bad customer experience when collecting a parcel
– Footprint of parcel lockers inside a retail premises
– Cost benefit of parcel lockers in retail PUDO points
– Adding capacity in the PUDO network without sacrificing retail
– Ensuring a good customer experience when collecting parcels
– Keeping parcel customers out of the retail queue
– Speed of collection… and it’s fast!

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