Last Mile Experts

Austrian Post is trialling Escher self-service parcel drop-off technology in its partner post office network. Ian spoke with Dennis Hafener from Austrian Post @unserepost and Brody Buhler from Escher @Escher Group about the trial:
– Why Austrian Post is looking to expand its self-service offering
– How the self-service parcel drop-off system works
– Benefits to post office operators
– Benefits to customers
– Dropping off returns and pre-paid parcels
– Why offer a simplified parcel drop-off solution
– Improving the customer experience in the post office
– Offering postal services in remote locations
– Automating low-value transactions
– Focusing on customer service in post offices
– The customer experience in tracking, including for returns
– Recorded at @Parcel & Post Expo 2022 in Frankfurt

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0:00 Intro
1:04 Austrian Post self-service
6:30 Brody Buhler and postal strategy
10:11 Ian and Marek at @Parcel & Post Expo ​