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ABOUT US

Find out more about
the Last Mile Experts

Last mile effectiveness, what’s it about?

Last Mile Experts is one of the very few specialist e-commerce last mile and CEP (courier, express & parcel) consultancies.

Our experts have joint experience of several hundred years in our specialist areas and real ”hands-on” knowledge in a broad spectrum of last mile related areas. While many of us have been consultants before, all of us are practitioners…and therefore the solutions we suggest have usually already been tried and tested by us before.
We are continually expanding our specialist capabilities and expertise into arguably the largest European network for a specialist consultancy in our area. Our focus allows us to offer industry best practice in even the most focused issues. In addition, we have relationships with many key suppliers of hardware and software for optimising sortation, middle and last mile courier and parcel logistics.

 

Our key activities have been in the M&A space, primarily for Private Equity, but also for industry players. We actively strive to support CEP and Postal operators in optimising their networks and providing a truly customer-centric service. Also, we seek to help e-commerce players and other key stakeholders to understand how important the “Last Mile” is in any click to deliver process and how best to co-operate with suppliers for mutual, and above all, customer benefit.

Last Mile Experts is a highly specialised consultancy focusing exclusively on all aspects of courier express parcel (CEP), postal and e-commerce last mile logistics. Our goal is to help CEP companies, postal operators, e-commerce players, potential investors or other stakeholders to improve their performance, operations, organisation and technology as well as strategy development or M&A.

We support you from beginning to end: from audit to strategy, design, implementation and even continuous improvement

Audit

we offer a rigorous and analytical review of your operations to uncover hidden pinch points and untapped opportunities

Mergers & Acquisitions

we support investors or carriers make some of the best deals in the industry

Strategy

we apply leading-edge thinking to your operations, creating new options but always in tandem with you

Design & innovation 

we help to design new systems, processes and infrastructure and are always ready to suggest innovative and disruptive ideas

Implementation

we partner with you to take your business strategy from boardroom vision to on-the-ground reality

Sustainability

we develop your team and equip them with the skills to ensure that the improvements we make are sustainable

Benchmarking

we can provide both quantitative and qualitative performance data on best-in-class business operations, customer service and market trends

Pricing Management 

we support implementation of best practices in pricing management to help our clients grow revenue and increase return on sales 

IT project management 

we support search, procurement and project management for development and implementation of bespoke applications for the CEP industry

Last Mile Experts is about:

Experience and knowledge

Our experts have the necessary know-how, resulting from years of experience in the CEP industry.





Commitment

We believe that only full commitment can bring success, so we devote ourselves fully to our clients' projects.





Analysis

We conduct in-depth analysis of operational processes, taking into account the specificity of a given enterprise. They result in recommendations of specific solutions together with the implementation program.

Flexibility

For the duration of the project, Last Mile Experts becomes part of your company. We adapt to your processes and structures.




Innovation

We are constantly looking for new solutions. We have a great understanding of the processes in the CEP industry and know the future technologies dedicated to the "last mile".


Ethics

Because we believe that the basis for effective cooperation is trust, we always maintain the highest ethical standards.





Our experience
is your key to success

At Last Mile Experts, we support our clients to develop, deliver and sustain competitive advantage across all critical business areas related to Courier Express Parcel, Postal and E-commerce last mile.

Our clients value practical and effective solutions that we offer them

Our core competence includes:

  • Mergers & acquisitions including market reviews, pre-deal due diligence and post-deal advisory (especially for Private Equity)
  • E-commerce last mile logistics including understanding Amazon and negotiating Amazon SLA’s
  • Out of home last mile delivery including PUDO’s and APM’s/Lockers
  • Audit and optimisation of last mile processes both „in house” and outsourced
  • Electric Vehicles and photovoltaics
  • Business operating models including cross-border
  • Strategic planning and commercial proposition
  • General or specific operations solutions
  • Hardware and software selection and contract negotiation
  • People and organisational development
  • Courier remuneration systems best practice
  • Interim management
  • Research and benchmarking including mystery shopper surveys
  • Support for last mile customers in identifying the best supplier/partner
  • Support in negotiating the best SLA’s and commercial terms
  • Strategic as well as operational p    ricing and product portfolio management

Logistics consultancy in an international environment

Business contacts

Thanks to many years of work on international markets, our team has a vast network of contacts in courier companies, postal operators, manufacturers of hardware and software solutions.

The latest trends in logistics

Experience gained in global markets has given us great knowledge of the latest trends and solutions for optimizing CEP processes.

Last Mile Experts Group

Last Mile Experts

One of the few specialists last mile consultancies with worldwide coverage

Last Mile Analysis

A specialist data research and AI team, conducting analysis and predictions of CEP development

Last Mile Deals

We help you raise finance or sell your last mile business

Last Mile Solutions

Whether it is software or automation and operational systems we help you find and implement the best solutions

Last Mile Prophets

Leading commentators in and around the last mile space